Welcome to our Help Center. We know that finding the right laptop components can be confusing, and you likely have questions about shipping, quality, and compatibility. Below, we have answered the most common questions from our repair shop partners and individual customers.
How do I know if a part is compatible with my laptop?
The best way is to search by the Part Number printed on your original component. Laptop models often use different parts even within the same series. If you are unsure, send us a photo of your old part, and our technicians will verify it for you.
Do you sell original (OEM) or aftermarket parts?
We offer both. Our product listings are clearly labeled. OEM parts are made by the original manufacturer, while Aftermarket parts are high-quality third-party alternatives. Both types are tested for performance.
What should I do if I can’t find the part I need on your website?
Contact us! We have a large network of suppliers. Even if a part is not listed online, we can often source rare or older components for you within a few business days.
Are your screens matte or glossy?
It depends on the specific model. Most of our screen listings allow you to choose your preferred finish. If a specific finish is required, please leave a note during checkout.
Is there a minimum order quantity (MOQ)?
No. We support everyone from DIY individuals to large repair franchises. You can buy a single screw or 500 keyboards. However, we do offer significant discounts for bulk orders.
Do you offer special pricing for repair shops?
Yes, we value our B2B partners. If you run a repair business or are a wholesaler, please apply for a Wholesale Account on our site to access tiered pricing and priority support.
Can I cancel or change my order after it is placed?
We process orders quickly to ensure fast shipping. If you need to change something, please contact us within 2 hours of placing your order. Once the item is with the courier, we cannot change it.
How long does shipping take?
Standard shipping usually takes 3–7 business days depending on your location. For urgent repairs, we offer express shipping options (like DHL or FedEx) which typically arrive in 1–3 business days.
Do you ship internationally?
Yes, we ship laptop components worldwide. Please note that international customers are responsible for any local import duties or taxes required by their country.
How can I track my package?
Once your order is scanned by the courier, you will receive an email with a tracking number and a link. You can also track your order directly through your account dashboard on our website.
